Technical Project & Delivery Manager
Stan
Miletsky
I turn ambiguous, high-risk technical work into delivery systems that teams can actually run.
Open to full-time rolesThailand · Bangkok relocation14 business days' notice
Impact
Experience
Feb 2022 — present · contract · remote
SETRONICA
Concurrent technical assignments within a digital agency — one long-running engagement, not a sequence of company changes.
Feb 2025 — present
AI / LLM Project Manager
Manage international RLHF and LLM-optimization delivery with a core team of 8 software engineers, scaling with 20+ contributors for larger batches. Coordinate dataset production across response evaluation, coding, testing, MCP and agentic workflows.
Improved tracked model-quality metrics by ~15%, reduced time-to-production by 20–30%, and delivered 95%+ of projects on time without rework.
Dec 2022 — Sep 2024
Release Manager
Owned production releases three times per week for a high-load Saudi food-delivery and mobility platform. Aligned Operations, Payments, Wallet, Merchant Integrations and BI through a cross-team calendar, dependency review and live go/no-go decisions.
Cut automated test cycles from ~25 to 14 minutes, brought releases reliably inside the four-hour window, reduced release incidents by ~60%, and lowered Change Failure Rate from ~25% to 10–12%.
Sep 2024 — Feb 2025
IT Project Manager — Logistics
Led a cross-functional team of 10 and owned Scrum delivery for multi-stop routing, combined deliveries, dynamic assignment, driver balancing, balance withdrawals and payment-gateway improvements.
Reduced logistics costs by up to 18% and customer wait time by ~25%, measured through operational analytics.
Feb 2022 — Dec 2023
DevOps Delivery Manager
Coordinated 12 DevOps engineers and 2 DBAs supporting an AWS-based platform handling ~80,000 daily orders and peaks above 100,000. Managed backlog, blockers, PagerDuty rotations, RCA follow-through and cross-team delivery.
Helped the team sustain >99.95% availability, reduce MTTR by ~40%, and lower infrastructure costs by ~15% through collaborative reliability and scaling initiatives.
Nov 2023 — present
Support Team Manager
Manage two service desks supporting ~250 users across ThinkWell and SETRONICA, covering Jira Service Management, Microsoft 365, access, procurement, software support and cross-team escalation.
Maintained 100% one-hour first-response SLA compliance and ~85% eight-hour resolution compliance; documentation improvements cut handling time by ~25% and onboarding by ~30%.
Dec 2020 — Jul 2021
InsightWhale
Project & Account Manager
Managed 10+ concurrent CRO and analytics engagements across the US, Australia and New Zealand. Led behavioral hypotheses, A/B tests, client reporting and implementation of winning variants with 3–4 person delivery teams.
Mar 2016 — Dec 2020
perfect.{integers}
Founder & Delivery Lead
Built a Top Rated Plus Upwork agency with a 100% Job Success Score. Managed commercial operations, distributed web, mobile and desktop delivery, and 60+ international projects.
Dec 2010 — Apr 2016
Development Mill
IT Project Manager → Managing Director
Progressed from client-facing project delivery to leading six to seven autonomous development teams. Oversaw 50+ web, mobile and desktop projects for international customers.
Capabilities
Delivery
- Technical project & program management
- Release strategy and go/no-go
- Roadmaps, backlogs and risk
- Scrum, Kanban and Agile delivery
- Stakeholder and client leadership
Technical context
- AI/LLM, RLHF, MCP and agentic workflows
- High-load and high-risk systems
- AWS and Kubernetes environments
- CI/CD, GitHub Actions and Jenkins
- Incident management, RCA and DORA
Tools
- Jira, Confluence and Jira Service Management
- YouTrack, Asana, Monday.com and Trello
- Miro, Notion and MS Project
- PagerDuty, Slack, Teams and SharePoint
- Tableau, Power BI and Looker Studio delivery